Technology is too clever for old people

Item: Discovery Health
Rating: 2
Author: Craig M

I have a complex query that the automated chat bot and call centre cannot assist me with. I am unable to log in on the website to log the query, which is part of my query. I cant find email addresses for membership queries.

Please can a human phone me to assist?

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

22 Feb 2023, 07:20

Dear Craig M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply22 Feb 2023, 07:20

Official

Dear Craig M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

22 Feb 2023, 12:16

Dear Craig M We have been in touch with you to answer your comments. RegardsDiscovery Health Servicing Team

Discovery Health's reply22 Feb 2023, 12:16

Official

Dear Craig M We have been in touch with you to answer your comments. RegardsDiscovery Health Servicing Team

Craig M's updateReviewer Update

22 Feb 2023, 13:08

Thanks for contacting me. My query was resolved by the friendly and helpful Tasneem.

Craig M's update22 Feb 2023, 13:08

Reviewer Update

Thanks for contacting me. My query was resolved by the friendly and helpful Tasneem.

Discovery Health's replyOfficial

24 Feb 2023, 12:02

Dear Craig M

Thank you for the excellent feedback.

RegardsDiscovery Health Servicing Team

Discovery Health's reply24 Feb 2023, 12:02

Official

Dear Craig M

Thank you for the excellent feedback.

RegardsDiscovery Health Servicing Team