Technical Error resulting in non-payment

This is beyond ridiculous now - since 25 February 2015 I haven't been able to get prescription medication through my medical aid as the pharmacists (Dischem and Clicks) have not been able to access my medical aid. I also have a claim that has not yet been released to me and for which I had not yet received any notification (I did contact a lady who was very helpful and I was given a reference for this claim of R700 - Ref *** - I'm not sure if it is for the same reason). When I log in, I get a technical error on the health tab. This has been reported telephonically (to Calvin - Ref *** who stated that it is not a general technical error but an error with MY portfolio). I have since sent 2 emails but I have not heard anything. I am now out of pocket by over R1 400.00 for the consult and meds and the problem is still not rectified - I have just logged in and still have the same problem - UNACCEPTABLE DISCOVERY!