Tardiness in refunds

Item: Discovery Health
Rating: 1
Author: Carina GauchAA AA(C)

I submitted a claim on 4 November and only received the refund payment and payment confirmation e-mail today - a month later. I asked this question before and received a phone call stating that there was a problem, but that it was resolved now, this does not seem to be the case.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

06 Dec 2021, 11:45

Dear Carina G We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team

Discovery Health's reply06 Dec 2021, 11:45

Official

Dear Carina G We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team

Discovery Health's replyOfficial

06 Dec 2021, 13:37

Dear Carina G

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply06 Dec 2021, 13:37

Official

Dear Carina G

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

CGA

Carina GauchAA AA(C)'s updateReviewer Update

13 Dec 2021, 08:08

The problem still persists,
I received payment for a claim on 13 November but only received the payment confirmation notification today - 13 December.
It is making the payment controls and recons very difficult, time consuming and frustrating.

CGA

Carina GauchAA AA(C)'s update13 Dec 2021, 08:08

Reviewer Update

Discovery Health's replyOfficial

23 Dec 2021, 06:32

Dear Carina G

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply23 Dec 2021, 06:32

Official

Dear Carina G

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team