Taking my Savings money

Discovery health has brought so much of stress into my life. I have excalated this issue 9 times and yet no one comes back to me, I get transferred from different depts, the phone gets cut off after long awaits, no one call me back, even asking them to call me if the phone cuts off. I pay a large amount of money each month. I am supposed to get a device every year from the risk benefit, however Discovery is taking the money out of my savings account. This is just not right.