MB
Marzia B

1 reviews | Active since Dec 2015

02 Dec 2015, 21:05

TAKING MONEY OUT MY ACCOUNT WITHOUT PERMISSION

Discovery billing and accounts messed up on the recon for my medical aid. I was retrenched in Jan , my company gave notice 30th Jan thus they still had to pay for February. I made an additional payment with my severance payout leaving me in credit with Discovery.I made monthly payments always in the belief that i was 1 month ahead. <br> All of a sudden my medical aid was suspended without notice and I was told I owe Discovery for 6months payments as they had paid the company back. After major recons due to Discovery error, I was told to pay R30000 odd to them . They debited my account without permission in October . When I called to complain , I was told they don't know who authorised and it would never happen again. Guess what they did it again today! It is ******** to debit without signed permission from the account holder! Needless to say I sent Discovery an email a few days ago to resolve this issue and the consultant in question has yet to get back to me

0
Replies (1)
Discovery Health
Discovery Health's reply08 Dec 2015, 15:15
Official
Hello Marzia,

Thank you for your comment.

We've confirmed that your query has been addressed. Please accept our sincerest apologies for any inconvenience this may have caused.

Regards
Discovery Health Servicing