Takes Double Monthly Payments

I received a notice from Discovery on 23 April stating that:

"Your Discovery Health Medical Scheme benefits have been temporarily stopped" MailRef# ********** 300#

I immediately made a manual payment and sent proof to your company to restore my suspension, since I have children to protect and cannot let them be without a medical aid for a day. The reference for this email was:

Thank you for your email. Your reference number ********** 830.

I also called your company on the same day 23 April and the the person on the helpline assured me my proof of payment was received and that he spoke to the accounts department and there would be no further deductions form my account until the next month. He also told me that it was Discovery's fault that the debit orders did not go through over Easter Weekend.

To my greatest dismay your company then took another payment from my account in the middle of the night on 24 April.

I demand an immediate refund of this amount.

My account was suspended due to YOUR FAULT because apparently the debit order could not go through over Easter Weekend, which is odd as the entire weekend was not a Public Holiday and many businesses - including the bank - were functioning.

Then I paid manually and sent proof via email as well as telephonically - and was assured that the matter was resolved.

Then you took a second payment from me anyway.

I am highly disturbed by the whole affair and considering changing my medical aid to another service provider.

I need the money for other payments and want a refund IMMEDIATELY - in the exact same way that you demanded an immediate payment from me and suspended my account.

It seems you have a highly faulty and *********** system.