Takes ages to refund medical savings and continuously provide incorrect information

When I cancelled my medical aid on the 28th of February I was told that my Medical Savings of R12 000 will be refunded within 12 weeks of cancellation. I called on the 5th of June to find out when this will happen. The consultant then informed me that the payment only happens after 16 weeks but if I send an email to request early release they will do so. I then sent an email to request early release. And got a response that it will only be released on the 16th of July. When I called today to find out what was happening I was told that the apparently the wording in the email was not specific enough. Really bad excuse Discovery