Take from you but don't Deliver

Most terrible experience. I requested Discovery health to get back to me at a suitable time and they haven't. This is it regarding my membership card. Requested for delivery multiple times, they said they will deliver. Now they say they don't deliver membership cards I must use the

the digital card on your discovery app, this doesn't help in a life critical situation that I must log on to get my membership details on my phone. What happens if I can't find my phone in an accident What happens if I unable to use my hands What happens if there's no network in the area Which hospital will I be taken too with out a membership card I have tried taking a screen shot of the digital membership card, it does work, neither can I view it.

Very disappointed, been a client for over 20 years.

Dilon Sewnarain