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nikkimole N

1 reviews | Active since Dec 2014

16 Apr 2016, 12:52

Take a leaf out of Mikella's book!!!

In January 2016 I attempted to update the EMERGENCY information on my Discovery membership to include an overseas relative - only to encounter an error on the Discovery webpage about \only SA telephone numbers can be entered\". I then reported the webpage incident to the Discovery Web Administrator.<br> <br> I then received an arrogant email response from Claudia Jele saying that overseas relatives \"serve no benefit\" ... I then explained that relatives overseas have a RIGHT to be nominated as an Emergency contact thus their telephone contact number must be captured.<br> <br> On Friday 15 April 2016 I have received a call from Mikella Maio at Discovery and she duly assisted me to capture the overseas contact details. Thank you very much Mikella - your efficient service is much appreciated!! <br> <br> More of Discovery's staff need to take a leaf out of Mikella's book in assisting Customers.<br> <br> Please recognise Mikella for the GOOD work that she was able to assist me on after waiting for 4 months for a suitable reply.<br> <br> Thank you"

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Replies (2)
Discovery Health
Discovery Health's reply18 Apr 2016, 15:22
Official
Hello ConcernedClient,

Thank you for the wonderful compliment.

It is always great to receive such positive feedback from our members. We are very pleased to hear of the efficient and professional service that you have received from Mikella. We will be sure to send this to her and her management team.

Kind regards
Sirgree
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nikkimole N's update07 May 2016, 10:53
Reviewer Update
07 May 2016 I totally GIVE UP with Discovery Health's call centre agents - I have spent over 20 minutes on a call to ***only to be sent 2 user UNFRIENDLY statements that do NOT correlate to the 2 MSA figures I queried - what on earth is going on at Discovery Health?? Why do you not provide CUSTOMER SERVICE for a change??