Take a bow...

After many interactions with Discovery Health customer service, being misinformed and given the run around, I got through to Biren. Although I was initially high irate on the because of Discovery, Biren as a true natural, quickly turned the situation around. By the end of the call, he helped me regain my faith that there is someone at Discovery who has a clue as to what they are talking about and went the extra mile on a few occasions by committing to call me back over the 2 days and like clock work, he honoured his commitments and called me back each time. Cant say the same for managers that I have spoken to previously.<br> <br> I URGE MANAGEMENT to pull his calls with me, gather around a desk, listen and learn. This is how customers should be serviced at all times. Then you can repeat this approach downstream to the rest of the business.<br> <br> I WOULD LIKE CONFIRMATION THAT THIS COMPLIMENT HAS BEEN ACKNOWLEDGED BY HIS MANAGER AND THAT HE IS AWARE THAT HIS EFFORTS HAVE BEEN APPRECIATED.<br> <br> THANK YOU AGAIN BIREN. LEAD BY EXAMPLE.