System Glitch on My Maternity Benifit. NO ASSISTANCE FROM DISCOVERY AGENTS

I activated my maternity benefit. There was a glitch on your system that is mixing my pregnancy from 2022 and the one I activated now Feb 2024. Showing I have utilised benefits I definitely I have not used for this pregnancy.

I reported this to George in general quaries on 20 Feb (40min). He informed me that he will have to escalate it to his team leader and will be in contact. I called a on 21 Feb and followed up on the issue at hand on that call (26min) Nolotando confirmed a note had been made and George will contact me. Again I called 11 March spoke to Lwazi (15min). I explained the situation again and that I needed to start utilising my maternity benifit but am concerned it will further complicate the matter as it still has not been attended to at all. Lwazi said he spoke to his team leader and send an email to George to follow-up and will email me the next day with feedback and if no response is given will escalate it so it can be attended to.

It is 21 March, nothing has been corrected. NO COMTETITION HAS BEEN MADE TO ME. This is unacceptable. I have given more the enough time. No effort is being made to assist me in correcting your system mistake. No communication from any of the people I talked with.

I am reliant on your call center and agents. I can not phone constantly to follow-up (10 to 20min of just waiting to try and get in tough with general quaries as there is no option to go there directly in your option menu). I need to start claiming on this benifit. PLEASE CAN SOMEONE ACTUALLY ASSIST ME AND CORRECT YOUR MISTAKE. Your staff is obviously not bothered with my problems.