System failure on submitted claims

08/12 I submitted two claims one *** for R265 and *** for R520 on the Discovery app, I still don't have any communication from discovery regarding these two so I called the call centre If I recall the guy I spoke to was Thomas he was able to pickup two claims one for R470 submitted by my optometrist which will be paid and the R265 of which I believe Discovery doesn't cover also from my optometrist. My claim for R520 is nowhere to be found due to system issues.I was told I must email again which means I must wait another 3-5days now since Discovery's system has no pulled through my claim.I believe this often happens so why is there no backup available then? I asked If I could speak to a manager or a supervisor he put me through to a service consultant Juan which I find very disturbing that a company as big as Discovery does not have.Another issue I emailed Discovery Insure 25/11 regarding getting a revised quote on my car policy number *** spoke to a consultant and she said they were working on it till today no response this is ridiculous I have a lot of policies with this Discovery but this service!!!