Suspension without warning!

I received an sms on the 11/01/2016 at 17.15 that my membership has been suspended. I tried to call Discovery but held on so long after the input of my details we eventually gave up. <br> I checked in on the emails as sms gives no details and the email stated I had R198 on medical and R5 on Vitality outstanding therefore it was suspended. <br> I then proceeded to look for any emails with new premium details, none found. We then proceed to pay the R198.00 immediately and forward proof to medical aid. Numerous calls still futile.<br> As by chance for the first time in 9.5 years I had and emergency and had to be rushed to hospital later that night. Medical aid SUSPENDED!<br> I was then admitted to hospital. On Tuesday after numerous calls it was still SUSPENDED! On Wednesday it was only activated again. When I got discharged from hospital on Wednesday and got to the pharmacy, it was still suspended at pharmacy!! <br> Medical aid is so nb, why is communication so bad? Why is a call or sms not sent out stating that there is a difference between payment and what is due and if not resolved within 48hrs medical aid will be suspended? Why suspend and then days to get it activated even after payment is made??