CS
Christian S

1 reviews | Active since Aug 2018

20 Apr 2020, 14:07

Suspension of membership during lockdown.

I made contact with Discovery Health three weeks ago to request that my premium payment for April be delayed till first of May. I am self-employed and can't have my membership suspended. My income has been affected significantly due to the lockdown. I simply got some pathetic response of Discovery trying to assist where they can, but if payment is not made my membership will be suspended. My membership was simply suspended and I had to make urgent arrangements to ensure I could pay the premium in order for me to have access to my chronic medication. I am appalled and disgusted at Discovery Health and how they have been conduction themselves in assisting their members during this period. Needless to say, I am finding cover with another provider. I have a serious chronic condi

0
Replies (3)
Discovery Health
Discovery Health's reply20 Apr 2020, 14:29
Official
Dear Christian H
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply21 Apr 2020, 12:37
Official
Dear Christian H

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

CS
Christian S's update21 Apr 2020, 13:07
Reviewer Update
The regurgitated script is insult to the intelligence of your members. It's embarrassing, this call just reiterated the fact that Discovery has no care beyond their own bottom line.