Suspension of benefits without notice.

I got a call this afternoon just after 12:00 from a lady from Discovery notifying me that my Medical Aid had been suspended. I was shocked as this is not something that should happen. My debit orders are supposed to go off on the 1st of every month and normally Discovery will debit my account on the 2nd if it can't do so on the 1st of the month. So imagine my surprise. I then immediately arrange to make the payment which was completed by 13:00. By 15:00 I was officially a paid-up Discovery member with benefits and everything. I even got a certificate, LOL. This all sounds cool until you realise that I was without medical cover for the whole weekend and part of Monday morning. I was told this afternoon that my benefits were suspended on Friday. While speaking to the lady on the phone she confirmed that I had not been sent a notification. So how did this happen in the first place? So Discovery decided to change the date that they debit all their members accounts from the 1st to the 30th. To make matters worse I only get paid on the last day of the month. So obviously there were no funds in my account for the debit order. Apparently they sent out communication regarding this earlier in December via SMS, which apparently I did not receive. I have gone through all my SMS' and there is nothing from Discovery regarding a payment date change. Being upset about this I spoke to various people regarding this and every one defended Discovery's method of handling this. They basically said that it was my fault because I did not check my debit orders. I have been a Discovery member for almost 20 years and have multiple investments with them as well as insurance and this is the way that I get treated. There is no respect for their customers. There was no courtesy call before they suspended my benefits. Everybody today kept telling me that the system automatically handles the suspension, so its an algorithm that decided that my benefits should be suspended, how PATHETIC is that. I have become a number and as I mentioned before Discovery has no RESPECT for their members .