1 reviews | Active since Sept 2015
suspended services
I have noticed that the debit order for discovery has not come of my account.I have contacted discovery last week and was told that they have not received any reply from the bank .I paid a visit to the bank and they said that discovery has not requested the debit order this month. I contacted discovery today and spoke to colleen who advised me that discovery had a problem with all debit orders and that the problem was rectified on friday and they have re-run all debits and that I should wait 48 hours.I have checked my account and there are no pending debits.I have now received an sms stating that my medical cover has been suspended.I find this service absolutely appalling as all this has happened through no fault of my own and I was not advised about the suspension by the consultant.
Thank you for your comment.
As discussed, due to an system anomaly the debit order for your premium collection on 1 September was excluded from the bill run. In order to manage the risk of our members and the sustainability of the Scheme, as a failsafe, when payment is not received within 3 days of the due date, your membership will automatically be suspended. I am really sorry to learn of your experience with our service centre and assure you this will be appropriately addressed. I confirmed we have lifted the suspension on your membership.
Regards
Jashvir
Thank you for your comment.
As discussed, due to an system anomaly the debit order for your premium collection on 1 September was excluded from the bill run. In order to manage the risk of our members and the sustainability of the Scheme, as a failsafe, when payment is not received within 3 days of the due date, your membership will automatically be suspended. I am really sorry to learn of your experience with our service centre and assure you this will be appropriately addressed. I confirmed we have lifted the suspension on your membership.
Regards
Jashvir