Suspended membership due to consultant negligence

Hi,<br> I made contact with Discovery health on 14 September 2015, requesting a debit date change due to an unpaid debit order. I requested that my debit order be changed to the 25th of every month and consented to a double debit order being processed on my account this was finalised on 16 Sept 2015. I received no returned debit order on my account on the 25th and I assumed all was in order. I now received a call this morning 15/10/2015 informing me that my membership has been suspended due to no payment. Their records still reflect 1st of every month even though records show I spoke to a consultant on the 16th Sept. Discovery Escalations Client Relationship Manager Henriette refuses to waiver the suspension on my account, inspite of this being their fault. I am not in a condition where I can afford to be without membership as I am expecting that's the purpose of having medical aid. Discovery health conduct is ********* to say the least and I cannot accept this type of treatment. <br> <br> To rectify this, especially because Discovery is at fault, I would like my account suspension to be waivered, a formal apology in writing and my debit order change to be effected as requested for 25th.