suspended medical aid for almost 3 weeks

I switched to discovery coastal at the beginning of this year, I have been trying to email my change of banking details to an *********** consultant who takes forever to reply and whose inbox is always full. As a result my debit order did not go through at the end of January which resulted in a suspension of my medical aid. I then immediately made a cash payment and emailed proof of payment. I have not heard anything since, my consultant is of no help, my medical aid is still suspended, I have been paying cash for my medication and doctors visits this month and now it is almost time to make payment in February. Please assist as I have paid for basically nothing this month.