Suspended medical aid

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">I am currently on Discovery Key care plus. My spouse and I are both unemployed and therefore we pay a discounted price.In order to qualify for this I need to send through annually an affidavit stating unemployment.This was done on the the 28th November 2016.On the 9th of December I received an e-mail requesting the following for my spouse and I : 3 months of bank statements , asset declaration, an income verification form , as well as our tax numbers.This was provided to our broker on the 15th of December. By the 3rd of January 2017 , the debit order did not run through.Concerned , I contacted Discovery and was informed that there was no issue.Later that week Discovery attempted to debit my account with R5000 but there was insufficient fund and the debit order was unsuccesful .On 7th , I received a notfication from Discovery indicating that my scheme cover was suspended. I am highly frustrated as I am now uncovered.I had sent through all necessary documents as was requested but I still am faced with this issue. Further , I am now liable for the unpaid debit order fees.My biggest concern is that should something go wrong before this is sorted I will be uncovered.</span></p>