Suspended benefits with no notice

I have been a member of Discovery since 2011 (that's over 6 years). My medical aid contributions are always paid on time as this is something that you can't skimp on in SA.

I have a 6-year-old daughter and I am currently in my third trimester with our second child. I received an SMS from Discovery that our benefits have been suspended. Our contributions payment was unsuccessful. Instead of a COURTESY call from Discovery, they go and suspend my benefits without even notifying me. Instead, I get some pathetic generic SMS that you have cancelled my benefits, not considering the fact that such a move is high-risk especially since I'm almost in my third trimester and anything could happen.

A simple COURTESY call to a member for the last 6 years would have been HIGHLY appreciated! Just another reason why I am reconsidering my family's membership with you - pathetic.

Every day I get another reason to cancel my membership with you! It is such a pity that I am so far in my pregnancy already otherwise I would have considered another option like Bonitas or Fedhealth.

Pathetic Discovery! You only care about the money and not about your members.

I have paid the medical contributions and I expect you to reinstate my benefits with immediate effect. Just like you cancelled my benefits with immediate effect.