Suspended a paid account when we needed a doctor

Beginning month Discovery notified us that they could not get the debit for our account and itwas going to be suspended if we do not pay. We eft the money immediately following there instructions. My child got sick and I was got messages saying my account. Is Still suspended. After my complaint of not being able to take my child to the doctor on Facebook then only did they reactivate. About 15 days after payment was done. I could not take my child to the doctor when in winter we needed it the most because of there lack of service. I pay every month to have service when needed ????. I'm not happy with this.