JW
Jaco W

1 reviews | Active since Jan 2013

23 May 2017, 15:26

Supporting a cash driven health provider

<p>I can't express the unprofessional manner in which Discovery delt with my pre-authorization request. It took them 3 days to decline a simple R24k procedure in which I'm bleeding internally!!! I't makes you think how far Discovery will take your health to hart!!! Spending over R11'000 a month on ALL Discovery policies, I found it shocking that the senior consulting will pass your call in a flash to the cancellations department making it feel that you'r just a number...</p> <p> </p> <p>This is shocking!!!!!! It's according to discovery standards to let you bleed!!!!!</p>

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Replies (2)
Discovery Health
Discovery Health's reply24 May 2017, 10:02
Official

Dear bullet10

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply25 May 2017, 13:44
Official

Dear bullet10

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team