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clarence B
1 reviews | Active since Mar 2009
22 Dec 2015, 11:30
Supervisor not knowing product
I was on the line with Discovery for 28m48 and still got no answer from this individual as to what the Discovery Trauma benefit covers.I am disgusted with the fact that my time was wasted for 30 minutes.Call centre staff who are not qualified waste ones time continually.
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Discovery Health's replyOfficial
28 Dec 2015, 11:09Hello samuels,
Thank you for your comment.
We've confirmed that you have been contacted and you advised the matter has already been resolved. Please accept our sincerest apologies for any inconvenience caused by this matter. We can assure you that this is not the level of service we strive to deliver and have addressed this internally.
Regards
Discovery Health Servicing
Thank you for your comment.
We've confirmed that you have been contacted and you advised the matter has already been resolved. Please accept our sincerest apologies for any inconvenience caused by this matter. We can assure you that this is not the level of service we strive to deliver and have addressed this internally.
Regards
Discovery Health Servicing
Discovery Health's reply28 Dec 2015, 11:09
Official
Hello samuels,
Thank you for your comment.
We've confirmed that you have been contacted and you advised the matter has already been resolved. Please accept our sincerest apologies for any inconvenience caused by this matter. We can assure you that this is not the level of service we strive to deliver and have addressed this internally.
Regards
Discovery Health Servicing
Thank you for your comment.
We've confirmed that you have been contacted and you advised the matter has already been resolved. Please accept our sincerest apologies for any inconvenience caused by this matter. We can assure you that this is not the level of service we strive to deliver and have addressed this internally.
Regards
Discovery Health Servicing