super bad communication skills and empty promises.

during my wife's pregnancy we were advised to activate maternity benefits for some baby hampers we did everything as they advised and they promised to deliver in time, thereafter nothing was delivered or any communication whatsoever about anything, also you don't find these people telephonically even if you request a call back about a claim, the only time they gonna call you is when you pretend to be a new client they call you fast!! my point is if you are an existing client of discovery health you don't matter to them because they have your money already.