Such pathetic levels of service the mind boggles.

Yet again, the only reason this gets one star is I can't go any lower. With regards to the "service" Discovery offers, if I was to say it borders on pathetic, I would be being very kind. Trying to communicate with your company is more than tiresome. I think your company needs to decide what business you are in, because your level of service interaction with clients has plummeted to depths that I cannot believe. If we hadn't been tied to your medical aid for over 10 years, I would seriously be looking elsewhere. Maybe your company has become too big and this has resulted in the service levels being diluted to the point where it is technically tasteless.