Such disappointing service.

<p>I called Discovery in the middle of April to sign up for their medical aid with the intention of it starting at the beginning of May as I moved jobs and was therefore covered by the medical aid of my previous employer for the rest of the month, perhaps there was some sort of miscommunication, I am unsure, but my account was double debitted at the end of April, I proceeded to call Discovery twice to find out what happened and was prompted to send an email due to the high volumes of calls, so I did. After 3 emails with no response, I decided to log a complaint on their website, where I was told that I would hear from a consultant within 24 hours. Today i received 2 emails from discovery with my medical certificate and my vitality certificate, which I assume was sent to me to show me the date that my membership started, this does not explain anything to me nor does it mean that my account was correctly debited, especially if I told the consultant that I originally spoke to, that my cover should start from May, I am appuled at this level of service.</p> <p> </p> <p>haha, I think its time to give Liberty a call.</p>