CP
Charne P
1 reviews | Active since Aug 2019
10 Sept 2019, 11:33
Such a let down!
I am a Discovery Health brand abasador but I must be honest with my last experience it is a hassle to have my Midstream Mediclinic account for July 2019 to be processed correctly. Myself as memeber has called Ref ***, just to be called to say everything will be rejected and has not been approved... The hospital calling under Ref ***. This account has now been reversed, reprocessed about 5 times and STILL INCORRECT... No you guys are at the forfront of good service and staff that know what they are doing but this time, such a let down... Guess I'll just wait until someone competent can process the claim correctly
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Replies (2)
Discovery Health's replyOfficial
10 Sept 2019, 11:54Dear Charne Papachristos
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply10 Sept 2019, 11:54
Official
Dear Charne Papachristos
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
CP
Charne P's updateReviewer Update
25 Sept 2019, 12:58Dear Discovery, You have tried to contact me by telephone however I was out of the country but nothing was stopping you from sending me an email as you have that... My account is now laying for 90 days dormant which means the hospital is going to close it off!!!
Below is another comment from the hospital feeling just as frustrated as they hear every time the claim will be reprocessed correctly just to find it is yet another *********** person assisting. WHEN IS THIS NOW GOING TO BE DONE CORRECTLY?
image.png 31.31 KB
image.png 27.76 KB
If I do not have a successful outcome by tomorrow I will have no other choice to cancel my membership
Below is another comment from the hospital feeling just as frustrated as they hear every time the claim will be reprocessed correctly just to find it is yet another *********** person assisting. WHEN IS THIS NOW GOING TO BE DONE CORRECTLY?
image.png 31.31 KB
image.png 27.76 KB
If I do not have a successful outcome by tomorrow I will have no other choice to cancel my membership
CP
Charne P's update25 Sept 2019, 12:58
Reviewer Update
Dear Discovery, You have tried to contact me by telephone however I was out of the country but nothing was stopping you from sending me an email as you have that... My account is now laying for 90 days dormant which means the hospital is going to close it off!!!
Below is another comment from the hospital feeling just as frustrated as they hear every time the claim will be reprocessed correctly just to find it is yet another *********** person assisting. WHEN IS THIS NOW GOING TO BE DONE CORRECTLY?
image.png 31.31 KB
image.png 27.76 KB
If I do not have a successful outcome by tomorrow I will have no other choice to cancel my membership
Below is another comment from the hospital feeling just as frustrated as they hear every time the claim will be reprocessed correctly just to find it is yet another *********** person assisting. WHEN IS THIS NOW GOING TO BE DONE CORRECTLY?
image.png 31.31 KB
image.png 27.76 KB
If I do not have a successful outcome by tomorrow I will have no other choice to cancel my membership