Submission of claims nightmare...

I submiited my claims 3 times already in 2 weeks...The first time I submitted the claims via the mobile app, 2nd time I submitted it via email claims@discovery because when I phoned they told me that my claims are now showing on their side,3rd time when I phoned in on Monday they still couldn't pick up my claims and I was on the phone with a consultant for 30min where he submitted the 1 claim for me and the 2nd claim I had to submit via email again but this time I had to send it to *** claims were submitted again on Monday for the 3rd time whoever only today 2 days later I get confirmation that my claims have been received and they are working on it but should allow another 3 to 5 working days for the claims to be reviewed and approved. This is absolutely shocking! Why are claims only picked up and referred after 2 days and then you have yo wait another 3 to 5 working days???