Submission of claims is such a mission with Discovery

I am writing this review because this is a continious thing happening when you submit a claim via the Discovery app. Apparantly this is supposed to be easy and not time consuming but every single time I submit a claim to Discovery via the app I have to follow up as to why the claim is not paid. It is such a frustrating process to have a claim processed and paid by Discovery. One always has to follow up with a few calls before a claim is processed.