Subject: Disappointed About Lost Vitality Weekly Streak

Hi Discovery Vitality Team,

I’m really disappointed with how my Vitality weekly points streak was handled. My weekly goal was 900 points, and I completed three 10km runs during that period which should have easily qualified me to meet the target. However, none of those runs registered for points.

I followed up by submitting proof from my Garmin watch and even called in to query this, but despite providing all the necessary evidence, my streak was still ended. I’ve now lost my streak and have to start all over again, which feels incredibly unfair given the effort and consistency I put in.

I would really appreciate it if this could be reviewed and corrected or at least some acknowledgment of the error and the impact it has on members who are genuinely putting in the work to stay active and maintain their streaks.

Kind regards,