Sub-Standard Service

I shared a review on 8/11/2023 regarding discovery's declining to include the Libre Freestyle sensors in my cover as a Type 2 diabetic because I am not high risk enough. I received 2 responses via email since explaining that discovery only covers the sensors for Type 1 diabetes. I responded that I have heard these reasons but it still does not answer my question as to why they made this decision as I am disputing this. I received a call from a person named Mohammed on 13 november 2023, not sure if he is a manager in their client liaison department, and is so, he is definitely in the wrong position and department. He was rude and dismissive! He basically dismissed me by saying that I had already received responses via email and he eventually said that he would get somebody else to call me which never happened. I pay quite a bit of money monthly and obviously annually to a supposedly reputable medical aid and quite frankly I am seriously considering taking my business elsewhere. Of course, this wouldn't bother discovery, just a drop in the ocean right, however reputational risk...