Sub- standard service

<p>Posting to Hello Peter seems to be the only way to get Discovery Medical Aid to process a claim.</p> <p> </p> <p>I've spoken to at least 6 consultants over the last 6 weeks, each time following their prompts in order to get my claim submitted (might I add, that to actually speak to a consultant takes an average of 7minutes. And that is only if the call does not get disconnected and the 7minute wait has to begin again). Today, no claim or even a trace of my correspondence is logged onto my profile.</p> <p> </p> <p>A few minutes ago, I was transfered to the manager, Lyle. You would think that the buck would end at the Manager. The call was disconnected and no one bothered to return my call or receive my my next call.</p> <p> </p> <p>The service I received I sub-standard and has left me reconsidering my policy with Discovery.</p>