Sub-standard service

Since 14 September 2018, several emails were sent to Discovery Health regarding the incorrect billing of the invoices from National Health Laboratory Services. These invoices should have been debited to the ********** and NOT debited to my Medical Savings Account. It appears that Discovery Health has totally disregarded these emails. When trying to receive assistance from the Discovery Health Offices in Cape Town on Saturday, 27 October 2018, was advised that there is limited facilities available and NO assistance was provided, even though the office hours are stated as 08:00 to 13:00.