Sub-standard service

A claim that was lodged for a procedure at MediClinic, Durbanville on 17 December 2017 remains outstanding. The last communication from Discovery was on 9 May 2018, advising that the refund will be processed in 3 to 5 working days - NO RESPONSE AS YET !!! A second claim submitted on 8 May 2018 from the Hearing Centre still remains outstanding, with the invoice going back & forth between Discovery, myself and the service provider, with NO RESPONSE FROM DISCOVERY !!!!