EM
Esmarie M

1 reviews | Active since Feb 2016

28 Sept 2016, 11:12

Strugling with claim

<p>I have submitted a claim on 6/9 ref ********** 617 and spoke to Roxy Pearson on 9/9. She informed me that the invoice had the incorrect codes. I resubmitted the claim again on 9/9 with the correct invoice, report from Discovery and receipt. I phoned on 15/9 to follow up and got the same message that the codes was incorrect. I resubmitted the claim on 21/9: Ref ********** 721. My consultant also send the claim to Desire Diedericks on 21/9: Ref ********** 233. She rep**** that the codes is incorrect. Today Discovery phoned me and said the codes is still incorrect although I had a copy of the invoice in my hands with the correct codes. I requested a new invoice again from the docter and submitted it again today 27/9: Ref ********** 664. I think it is inacceptable as a second claim for 8/9/2016 has already been paid on 21/09. I don't know what else to do to get this claim paid.</p>

0
Replies (2)
Discovery Health
Discovery Health's reply28 Sept 2016, 12:03
Official

Good day rellumeiramse

We received your complaint and we’re looking into the matter.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Sept 2016, 16:50
Official

Good day rellumeiramse

We can confirm that we have resolved this matter. Please check your email for more information.

Regards
Nirvana