1 reviews | Active since Feb 2016
Strugling with claim
<p>I have submitted a claim on 6/9 ref ********** 617 and spoke to Roxy Pearson on 9/9. She informed me that the invoice had the incorrect codes. I resubmitted the claim again on 9/9 with the correct invoice, report from Discovery and receipt. I phoned on 15/9 to follow up and got the same message that the codes was incorrect. I resubmitted the claim on 21/9: Ref ********** 721. My consultant also send the claim to Desire Diedericks on 21/9: Ref ********** 233. She rep**** that the codes is incorrect. Today Discovery phoned me and said the codes is still incorrect although I had a copy of the invoice in my hands with the correct codes. I requested a new invoice again from the docter and submitted it again today 27/9: Ref ********** 664. I think it is inacceptable as a second claim for 8/9/2016 has already been paid on 21/09. I don't know what else to do to get this claim paid.</p>
Good day rellumeiramse
We received your complaint and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Good day rellumeiramse
We received your complaint and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Good day rellumeiramse
We can confirm that we have resolved this matter. Please check your email for more information.
Regards
Nirvana
Good day rellumeiramse
We can confirm that we have resolved this matter. Please check your email for more information.
Regards
Nirvana
