Struggling to get a refund on an approved claim

Good day <br> <br> I have been struggling to get a refund from an approved claim since Dec 2015. Every time I speak to an agent they say it will be processed, give it to or 3 days. Then after I get different messages of why the claim cannot be processed. I spoke to Ryan on the 26.01.2016 ref *** who assured me that he will deal with the claim and phone me back. Today I receive a message that they cannot read the claim, it is too light. Really! I need this money please. I've submitted and resubmitted about 5 times now. Is there anyone that cares and can help. The amount is R3825.00. and the Supplier is Marie Bosman. I am at my wits end. I need this money to run my home. <br>