Struggling to get a claim paid - on service

I have been struggling to get a claim paid. My daughter went to the hospital - pre authorized on 2014/11/29. <br> There are two claims which I query. Both these claims were partly paid and the reason was for there was not sufficient funds within the Medical Savings Account. These are in hospital claims.<br> Each time I need to explain my case from the start. The first call was 2015/01/26 - the agent said he will look into it and I would receive a reverence / inquiry number in 2-3 days.<br> No response.<br> Second Call was on 2015/01/30 - different agent said there was nothing reported for the first call. She saw a mistake on the claim detail. I received reverence numbers: *** and *** and response was that the agent will work on this and personally call me back in 2-3 days.<br> No response.<br> Third Call was on 2015/02/09. The response was that the one claim was send to be reprocessed but the status was unclear. Nothing was given on the second claim. Received a log number: 371 004 712 and response was that he would call me within 24 hours.<br> No response.<br> Complete an online Discovery complaints form. WEB page response:<br> \Thank you for your query. We will respond within 24 hour....""""