Struggle to login the App/website and no help from discovery
So i phoned in several times in last month regarding the struggle i have to log in to the app/website this is the message i get:
Hi, The ID number you provided doesn't match what we have on record for this email address.
Contact your Discovery service team on ***if your details have changed.
Regards Discovery Digital Support
So as i said i did phone in several times and wr checked all my details are correct and then they told me that i won't be enabled to login because my membership only starts the 1st of February? Okay so today is the first and it does exactly the same??
So what is the excuse going to be today? All this struggle and no help? I'm a new member and I'm already regretting this!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
01 Feb 2021, 07:26Dear Chantelle L
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply01 Feb 2021, 07:26
Official
Dear Chantelle L
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
's updateReviewer Update
03 Feb 2021, 14:34This is now 3 days without help??????????? this is PATHETIC service , Also i want to know if my medical aid is active if you allocated the payment and is it ready to be used.
's update03 Feb 2021, 14:34
Reviewer Update
This is now 3 days without help??????????? this is PATHETIC service , Also i want to know if my medical aid is active if you allocated the payment and is it ready to be used.
Discovery Health's replyOfficial
10 Feb 2021, 11:59Dear Chantelle L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Feb 2021, 11:59
Official
Dear Chantelle L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team