Stressful Experience after Car accident.

In March, I was involved in a car accident that resulted in my car being written off. I was taken to a network hospital under my Keycare Plus plan. Despite being in significant pain, I waited for about an hour outside the hospital on a stretcher because there were no beds available. Once I was finally assisted, I was helped by a doctor and later taken for scans. Throughout the process, I repeatedly asked everyone in the hospital if I was covered for this procedure. I was assured yes, I was. Now Discovery don't want to pay the radiologist because the doctor was not a specialist. This was a car accident and not a GP visit. It was an emergency! It is unfair that my claim is now under review and could potentially leave me with a R14000 bill because the doctor at the hospital who treated me was not a specialist. This situation has been extremely stressful and disappointing. I really hope Discovery would see that this was a motor vehicle accident and an emergency and that I did not go to a specialist without referral letter. It was a car accident, not a GP visit.