1 reviews | Active since Jan 2016
Stressed Out!
We recently traveled abroad and my dad was rushed to hospital and an emergency operation was performed on him. it was stressful experience and the only hope my dad had was that before he left he called his medical aid to confirm if he was covered for travel insurance as we were looking into whether we needed it or not, and was advised that he was covered. he carried this information with him as proof.
my dad had a heart attack - and all the hospital requested from us was to confirm if he had medical aid - which he does with Discovery and if he was covered which he advised he was. it was a very stressful experience and we were eternally grateful that his life was spared.
we have now submitted a claim only to be told that we must first pay the bill and claim from the medical aid thereafter - firstly my father was not advised of this when he called in to confirm the cover! and secondly what is the reason for the cover if we still have to pay first.
the bill is for an amount of 4770.00 pounds (=/-R83000.00) - where do we get this money from??
we have forwarded all relevant information needed for the claim including the letter from the doctor advising that this was an emergency. please can someone help us - as this is very traumatic for my dad and is causing him stress - which is not good in his condition.
please can someone help us out of this nightmare!
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
it is now 48 hours later - and still no response has been received. The only feedback we have received was to say that the matter will be investigated- this happened within 20 minutes of the complaint(i think this was the only thought given to our problem)No courtesy call made to my dad or myself! i have also found a mail that was sent to Discovery by the hospital on the day my dad had the heart attack in England. we had no response to the initial email sent. it seems that Discovery doesn't read their mail correspondence - and now you want us to pay -because you ill-inform,or don't inform clients well.
Can someone please look into this urgently - this matter is really causing my dad to stress and it is making his health worsen. I'm sure there is still some human left in there , even though Discovery is a huge corporation!! My dad pays his medical aid every month without fail - so can you please honor you side now!!!
it is now 48 hours later - and still no response has been received. The only feedback we have received was to say that the matter will be investigated- this happened within 20 minutes of the complaint(i think this was the only thought given to our problem)No courtesy call made to my dad or myself! i have also found a mail that was sent to Discovery by the hospital on the day my dad had the heart attack in England. we had no response to the initial email sent. it seems that Discovery doesn't read their mail correspondence - and now you want us to pay -because you ill-inform,or don't inform clients well.
Can someone please look into this urgently - this matter is really causing my dad to stress and it is making his health worsen. I'm sure there is still some human left in there , even though Discovery is a huge corporation!! My dad pays his medical aid every month without fail - so can you please honor you side now!!!