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Nthabeleng N

1 reviews | Active since Sept 2023

12 Jun 2025, 15:40

Stressed and frustrated: Discovery keeps changing hospitals.

I am very upset as Discovery essential smart medical scheme has been giving me the run around. Last year November 2024, I called activating my maternity and it was approved, the hospital I was directed to is Mulbarton Netcare hospital and I have been attending there since then, until I had to book a bed for labour, then I was told that i I need to pay 14000 because it is not on my plan I should go to Alberton Netcare hospital, I started in Alberton few weeks ago with a whole new doctor and I called Discovery trying to get an authorization number to book for a bed in Alberton Netcare. Over the call the lady tells me alberton is not with in the scheme and now transferes me to the right department where I spoke to a guy called Sandile, who at first confir.s that I should go to alberton, then later apologieses and tells me that NO their list has been updated and I should go to Parklane Netcare hospital. And all this means I should change the doctor for the 2nd time, I am 34 weeks pregnant and tired, I can not be doing all this run arounds, soon I can give birth at anytime and I pay these people everyone, but this is the service I get. I must sit on a call and keep changing doctors and hospitals now and then, I honestly can not go through this. Everytime I change a doctor there is an amount I need to pay and it's a lot of money. Someone please assist me urgently this has really gotten out of hand. It is really not my problem that Discovery keeps updating their list of hospitals and don't let is know in time. And also ALBERTON Netcare is 10minutes from my house, but the Mulburton and Parklane are very far from me, how does that make sense.

This is so upsetting and I am not at the stage were I should be stressing about such things.

Please assist ASAP I am due to giving birth anytime, and I already have an hospital authorization number.

0
Replies (2)
Discovery Health
Discovery Health's reply13 Jun 2025, 09:18
Official
Dear Nthabeleng N
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply18 Jun 2025, 19:48
Official
Dear Nthabeleng N

Please check your emails for feedback from us.

Regards

Discovery Health Servicing Tea