STOP PLAYING WITH PEOPLES EMOTIONS

You sent me an approval letter for chemotherapy medication yesterday and when the oncology sister tried to order the meds it was rejected. She phoned you to find out why you rejected the meds and was told that the approval letter was sent in error and that it was a computer error. I went onto your website and got this message: Chronic Illness Benefit outcome Description Malignant neoplasm, bronchus or lung, unspecified Decision Approved It seems like you enjoy playing with people's emotions?