Hellopeter
Share Your Experience
CV
Charne V

1 reviews | Active since Apr 2017

30 Sept 2022, 07:06

STOP IGNORING MY CLAIMS!!!!

Dear Discovery.

You are very quick to take my premiums every month but still choose to IGNORE my claims!!!

I have my maternity benefit activated and have one more ultrasound left on my cover. I went for my anatomy scan on 17 September 2022 and had to pay upfront and claim back. I submitted the claim which has the amount, practice number, procedure code, referring Dr's details etc and it was rejected for the reason I needed to submit a referral letter from my doctor (perhaps you should actually LIST the requirements to avoid rejected claims). I immediately called my Dr and the referral letter was sent to me, so I submitted a new claim (ref number ***) via the website and you completely ignored my claim! I then emailed the claim through (referral number ***) and again you have ignored me!!!

For the past 12 years, my premiums have always been paid on time and I have never once defaulted so the way you are treating me is disgusting!

Please phone me today to sort this out!!!

Thank you (for nothing)

0
Replies (3)
Discovery Health
Discovery Health's reply30 Sept 2022, 07:10
Official
Dear Charne V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Sept 2022, 19:24
Official
Dear Charne V

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

CV
Charne V's update06 Oct 2022, 08:38
Reviewer Update
Discovery, I am disgusted in your shocking service! Again my claim was rejected for not having a referral letter, despite having provided a letter of motivation from my doctor! I have paid on time without default for over 12 years and this is how you treat me. Absolutely DISGUSTING! I would like to be called today because I'm not accepting this horrible service!