Stop Debiting my account

Item: Discovery Health
Rating: 1
Author: Jacques N

I have changed medical aid (Reason: Discovery does not cover most of my Mentally Disabled son's chronic medicine) in May/June 2020 and still trying to debit my account. It has costed me now R770 in charges. I have logged a number of complaints through the website with no success. I have tried phoning but I am kept being passed around or transferred to Bankmed.

This is unacceptable. Please cancel the debit order with immediate effect.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

02 Dec 2020, 07:26

Dear Jacques N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply02 Dec 2020, 07:26

Official

Dear Jacques N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

07 Dec 2020, 10:18

Dear Jacques N

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply07 Dec 2020, 10:18

Official

Dear Jacques N

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team