RD
Rikki D

1 reviews | Active since Oct 2021

01 Oct 2021, 23:54

****** money!

I am a member of Discovery health , on the 31/08/2021 I was interested in joining vitality so I decided to read up about it online , whilst doing this I was reading all the info and the benefits ( no mention of joining on the first page , only benefits) I then proceeded to click the button saying "next page" which was supposed or give me more info however as I clicked it key WiFi bombed so I closed all my open tabs including my web page for vitality as it then displayed a screen saying could not connect( talking about the WiFi) then later that evening about 3 hours later I look on my discovery app and see I am a member of vitality , I was shocked as I didn't accept to become a member nor did I sign onto anything. It was late that evening so i drafted a message to semd early rhe following morning (01/09/2021)I sent them an email saying I did not accept to become a vitality member nor did I confirm I wanted to join vitality. The next morning I received an email stating that they (vitality) have recieved my request to cancel my membership and that my request to end my membership will be effective from the 1/09/2021. I sent the email to vitality requesting why they have put me on vitality and stating I want no part of vitality after 10hours of browsing that site. Then today a debit order came off for my medical aid and VITALITY leaving me without money to pay my other bills. I will fight them all the way for this as this is unacceptable and need my money back.

0
Replies (2)
Discovery Health
Discovery Health's reply04 Oct 2021, 08:08
Official
Dear Rikki D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Oct 2021, 09:36
Official
Dear Rikki D

We’ve responded to your query.
   
Regards 
Discovery Health Servicing Team