STINKING SERVICE

This is the second time in a space of 2 months that I am lodging the same complaint about Discovery health's incompetency and stinking service that has been forced down our throats -Medexpress!! Once again I find myself without insulin, putting my life at risk. On 20 July I received an sms from MedXpress, prompting me to order my medication, to which I immediately responded and placed my order. On 27 July I received an sms confirming my prescription was ready for collection. I went to the pharmacy to collect, only to be told my prescription had not been received from discovery health. Discovery was contacted by the pharmacy, and they were told I had collected the medicine on the 20th, but there were no records of the prescription. How can I collect my medication and not know and secondly it is impossible, as one can only collect one prescription in a 30 day cycle. I now have no medication and whoever spoke to the pharmacist promised to contact me, but they never did. Till when should I endure this inconvenience and risk to my health? This is highly frustrating and stressful. I need my medication delivered to my doorstep within the next 24 hours or I am now taking this to the media