still waiting on feedback since Wednesday

Hi there, I changed medical aid in June. I had to cancel Vitality and reactivate Vitality in my personal capacity. They only switched my membership over to the new Vitality and not my husband's account. Virgin active has been incorrectly debiting my account as they are charging full price for my husband's membership and I already paid those upfront fees in January for us both to make use of the vitality membership. Please switch my husbands membership back to vitality and reimburse the additional fees that you have been debiting since June