Still waiting for Vitality points/rewards/spins/cashbacks

Dear Discovery Vitality,

I am very horrified with your response since end of November 2018. I have made numerous attempts via email and phone. My Vitality points, rewards, spins and cashbacks have not been corrected yet, what is the delay? Why do I pay a monthly fee, we try our best as a family to stay active and achieve goals, but we receive NO rewards!! I have sent through the screenshots of the weekly points, but still no reply. Please also look into the Park run we did on 29 December 2018, no points yet, ridiculous we are already in January!!! I am sure there is something wrong with your system.

My membership no is : ********** 522

I want this corrected immediately and feedback provided.

I await your reply.

Regards, Mrs Jansen