Still waiting for refund after incorrect billing

I opened a new account with Discovery Health and was incorrectly billed. At no point during the sign-up process was I advised that I would be billed at the beginning of March.

As a result, a payment was taken that I was not expecting or prepared for. I raised the issue with Discovery and was advised that a refund would be processed, however I am still waiting for the refund to be returned.

This situation has been frustrating because the billing expectation was not clearly communicated when the account was opened. I would appreciate urgent feedback and confirmation of when the refund will be processed.

I hope Discovery Health can resolve this matter as soon as possible.