Still waiting for feedback

I requested a claim reversal on the 11th and no feedback has been received yet from discovery instead I am getting feedback from Urban Optik advising me regarding a discussion they had with Discovery and what the outcome is.

Confused at this moment as I am Discovery's client and paying discovery every month. Why am I getting feedback from Urban Optik.

Also, It should be my choice to use my savings or pay cash for a service rendered by Urban Optik.